Sparro Frontier AI Learning Lab
// REFUND & CANCELLATION

Refund and Cancellation Policy

This Refund and Cancellation Policy forms part of the Terms of Service of the Sparro Frontier AI Learning Lab, an initiative by Sparro AI. Effective July 2026 · Version 1.0. It explains when and how you may cancel and obtain a refund. Capitalised terms have the meaning given in the Terms.

1. Levels (cohort enrollments)

  • Before your cohort's first live session, 100% refund. Cancel any time before the cohort begins and receive a full refund of the Level fee.
  • Before the third live session, 50% refund. Reflecting seats held and sessions delivered.
  • On or after the third live session, no refund, as a material part of the programme has been delivered.
  • Deferral instead of refund. In place of a refund you may defer once, at no cost, to the next available cohort of the same Level, provided you request it before the third session.

2. Membership (annual subscription)

  • 7-day window. The ₹999 (or then-current) annual membership is fully refundable within 7 days of purchase provided the Lab Console has not been accessed.
  • After 7 days, or once the Lab Console has been accessed, membership is non-refundable for that year.
  • Cancellation of renewal. You may cancel before your renewal date to avoid the next annual charge; access continues to the end of the paid period.
  • Where membership was waived because you enrolled in a Level, no membership charge arises and none is refundable.

3. Skill test

  • The skill-test fee (₹2,500 / ₹3,000 / ₹5,000 by depth) is non-refundable once the test has started.
  • It is, however, 100% credited to your enrollment when you join a Level within 90 days, whether you passed or fell short.
  • If you pay for a skill test but never start it, you may request a full refund within 30 days.

4. Cancellations by Sparro

If we cancel a cohort or are unable to deliver a Level you have paid for, you will receive, at your choice, a full refund or a deferral to the next cohort. Rescheduling of individual sessions with reasonable notice does not by itself entitle you to a refund.

5. How to request a refund

Send a request via WhatsApp or email with your Member ID and reason. We may ask brief clarifying questions. Approved refunds are made to the original payment method within 7 to 10 working days; your bank or UPI provider may take additional time to reflect the credit. Payment-gateway fees, where non-recoverable, may be deducted for buyer-initiated cancellations, as permitted by law.

6. Non-refundable items

  • Sessions already attended and recordings already accessed.
  • GPU credits already consumed.
  • Fees where cancellation results from a breach of the Code of Conduct or skill-test malpractice.

7. Chargebacks

We encourage you to contact us first, most issues are resolved quickly. Initiating a chargeback without contacting us may lead to suspension of access pending resolution.

8. Statutory rights

Nothing in this Policy limits any non-excludable rights you have under the Consumer Protection Act, 2019 or other applicable law.

9. Contact

Sparro AI · Hyderabad, India · WhatsApp +91 79819 21224 · hello@sparro.ai. Grievances are acknowledged within 48 hours and resolved within 15 days.

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